INTRODUCTION
This document (together with all documents mentioned in it) establishes the conditions governing the use of this website (www.charliecherry.com) and the purchase of products on it (hereinafter, the "Terms" ), whatever the application, digital medium, support or device through which it can be accessed. Please read these Terms and our Privacy and Cookies Policy (“Privacy and Cookies Policy”) carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and our Privacy and Cookies Policy, so if you do not agree with all the Conditions and the Privacy Policy and Cookies, you should not use this website.
If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact methods.
The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.
OUR DATA
The sale of items through this website is carried out under the name Charlie Cherry © by CEREZO DE HARO SL, a Spanish company with address at Carril Torre Molina N 45, 30009 Murcia (Murcia), registered in the Commercial Registry of Murcia, in Volume x, General Section, Folio
YOUR DATA AND YOUR VISITS TO THIS WEBSITE
The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.
USE OF OUR WEBSITE
By using this website and placing orders through it you agree to:
If you do not provide us with all the information we need, we will not be able to process your order.
We reserve the right to prevent you from accessing our website or cancel your account if your behavior constitutes a breach of these terms and conditions or current regulations.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
SERVICE AVAILABILITY
The items offered through this website are only available for shipping to Spanish territory. Shipments to other countries will be subject to conditions and prices depending on shipping.
HOW TO PLACE AN ORDER
To place an order, you must follow the online purchasing procedure and click "Authorize payment". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Additionally, we will inform you by email that the product is being shipped (the "Shipping Confirmation").
TECHNICAL MEANS TO CORRECT ERRORS
If you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the “My Account” section.
In any case, you may correct errors related to the personal data provided during the purchase process by contacting the email support@charliecherry.com
This website shows confirmation windows in various sections of the purchasing process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this website offers details of all the items that you have added to your basket during the purchasing process, so that, before making the payment, you can modify the details of your order.
If you detect an error in your order after completing the payment process, you must immediately contact our customer service, at the email address mentioned above, to correct the error.
PRODUCT AVAILABILITY
All orders are subject to product availability. If there are difficulties in supplying products or if items are out of stock, we will refund any amount you may have paid.
DELIVERY
Before formalizing the order, you must select the delivery method that best suits your needs. Unless we have agreed otherwise, we will send you the order consisting of the product(s) listed in each Shipping Confirmation without any undue delay and no later than 30 calendar days from the date of the Order Confirmation in Spain. In other countries it may be subject to other conditions.
Please note that there are circumstances arising from the customization of products, or unforeseen or extraordinary circumstances that may affect the delivery date.
Regarding the virtual gift card, we will send it on the date indicated by you when placing the order.
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note, in any case, that, except in exceptional times, we do not make home deliveries on Saturdays or Sundays, except in the case of the virtual gift card, which will be delivered on the date indicated by you.
For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is will prove receipt of the order at the agreed delivery address by signing.
The virtual gift card will be deemed delivered in accordance with the provisions of the Conditions of Use of the Gift Card and, in any case, on the date it is sent to the email address indicated by you.
IMPOSSIBILITY OF DELIVERY
If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe location, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent again. If you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day.
In the event that the order has not been delivered for reasons not attributable to us, we will contact you and, if thirty (30) days have passed since we made the item available to you, you have not picked it up or refuse to receive it, will be considered abandoned. For more information, you can contact us through our Customer Service channels.
This clause does not apply to the virtual gift card, whose delivery will be governed by the provisions of the Conditions of Use of the Gift Card and by the provisions of clause 9 above.
PRE-SALE OF ITEMS
(Check) In the case of making a pre-sale purchase of items, these will be delivered to the address you selected within the deadlines indicated on our website.
Please note that some of these items are subject to longer delivery times, which will be those shown on the website and, in any case, will be delivered within a maximum period of 30 days from the date of the Order Confirmation. .
In the case of mixed orders made up of products corresponding to the usual purchasing process and pre-sale products (“Mixed Orders”), the items will have been ordered by you in the same order, but they may be delivered separately and in different terms.
Once the pre-sale products have been prepared, we will contact you to inform you that they are being shipped (“Shipping Confirmation”).
You have the right to withdraw from the contract within a period of 14 calendar days without the need for justification. In the case of Mixed Orders, the withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquires material possession of the last of the goods.
The foregoing is without prejudice to the 30-day right of withdrawal that you are contractually entitled to from the Shipping Confirmation that you will receive for each of the goods that can be delivered separately in the case of Mixed Orders.
If you make a pre-sale purchase of a product, all of the provisions contained in these Conditions will also apply to you.
TRANSFER OF RISK AND OWNERSHIP
The risks of the products will be your responsibility from the moment of delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or upon delivery (as defined in clause 9 above), if this would take place at a later time.
PRICE AND PAYMENT
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as set out in our Buying Guide - Shipping.
Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you an Order Confirmation.
Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. Likewise, during the purchase process, before making payment, you can modify the details of your order. There is a detailed description of the purchasing process in the Buying Guide. Additionally, if you are a registered user, you have details of all orders placed in the My Account section.
To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.
PURCHASE AS A GUEST
This website also allows purchasing through the guest purchasing functionality. In this purchase method, you will only be asked for the essential data to be able to process your order.
Once the purchase process is complete, you will be offered the option to register as a user or continue as an unregistered user.
VALUE ADDED TAX AND BILLING
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories. You expressly authorize us to issue the invoice in electronic format, although you may indicate to us at any time your wish to receive an invoice in paper format, in which case, we will issue and send the invoice in that format. You can request it by contacting our customer service, through any of the means made available to you and free of charge.
Shipments to countries outside of Spain will be subject to different conditions.
RETURN POLICY
Legal right to withdraw from the purchase
Right of withdrawal
If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us at CHARLIE CHERRY, at the address, Carril Torre Molina N 45, 30009, Murcia (Murcia) or at support@charliecherry.com
You may use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial shipping address (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive type of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you tell us otherwise, expressly detailing the payment method through which you want us to make the refund. You will not incur any costs as a result of the refund. Notwithstanding the above, we may withhold the refund until we have received the
goods, or until you have provided proof of return of the goods, whichever condition comes first.
You must return or deliver the products directly to us at any store in the same country or region in which you made the purchase, at any authorized delivery point, or request the return on our website through a courier/courier, without any undue delay. and, in any case, within a maximum period of 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.
Unless you return the goods to a store in Spain or to an authorized delivery point, you must assume the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Contractual right of withdrawal
In addition to the right of withdrawal legally recognized for consumers and users and mentioned in clause 16.1 above, we grant you a period of 30 days from the Shipping Confirmation to return the products (except those mentioned in clause 16.3 below, with respect to which the right of withdrawal is excluded).
In the event that you return the products within the contractual period of the right of withdrawal, but once the legal period has elapsed, you will be refunded only the price paid for such products. You will be responsible for the direct costs of returning the product when you do not return it to one of the stores in Spain or to an authorized delivery point.
You may exercise your right of withdrawal in accordance with the provisions of clause 16.1 above, although if you inform us of your intention to withdraw from the contract after the legal withdrawal period has elapsed, you must in any case deliver the goods to us within a period of 30 days. from the Shipping Confirmation.
Common provisions
You will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:
Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the the product/s while they are in your possession. Please return the item using or including all its original packaging, instructions and other documents that may accompany it.
You can make returns at any store in the same country or region in which you made the purchase, at any authorized delivery point, or through a courier/Courier that we will send to your home. Please note that unless you make the return in a store or at an authorized delivery point, you will have to bear the direct costs of the return.
Store returns:
You can return the products to us at any store in the same country or region in which you made the purchase. In this case, you must go to any of these stores and deliver, along with the item, the electronic receipt that you will have received attached to the Shipping Confirmation, which is also kept in your account on the website. You can present the electronic ticket by showing it digitally through the screen of your mobile device or by taking it printed to the store.
Returns at delivery point:
A “delivery point” is a package collection and delivery point used by the postal service or courier service that offers this service in your area. To request this returns option, you must access the “My account > Purchases > Returns” section of the website or App, and follow the steps provided. You will then be able to use your location or address to find your nearest delivery point, and which postal or courier service each location uses, and from this you must select one. If you made the purchase as a guest, you can request a return by accessing the link that appears in any of the emails we have sent about your order.
We will email you a QR code so you can attach it to the package and leave it at the delivery point. You can change the location of the delivery point as long as the new one is used by the same postal/courier service, but you cannot change the postal/courier service.
Send the item in the same package you received it in and follow the instructions in the “Returns” section of the website. If you no longer have the original packaging, you can return your items using any other packaging, as long as it is closed correctly and properly to prevent the items from being lost.
Returns via courier/Courier:
You must contact us via our returns request so we can arrange collection from your home. If you no longer have the original packaging, you can return it in any packaging, as long as this ensures that the items are not lost, following the instructions that you will find in the “RETURNS” section on this website. If you have made a purchase as a guest, you can request the return of the products by post, using the link that will have been sent to you along with the Order Confirmation. After carrying out the appropriate verifications, you will receive an email with a label, which must accompany the package.
Please note that if you decide to return the items to us postage collect we will be authorized to charge you for any costs we may incur. Returns of orders placed using electronic devices available in certain stores in Spain and paid for at the store's own cash register must in all cases be made in stores in Spain.
Please note that, having delivered the order, in the event of exercising the legal or contractual right of withdrawal, when you are the one who organizes its transportation, without said service having been offered by us, we will not be able to assume the risk on the return package when it refers to causes not attributable to CHARLIE CHERRY © .
After examining the item we will inform you if you are entitled to a refund of the amounts paid. Reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first. The refund will always be made in the same payment method that you used to pay for the purchase, except when a gift ticket is presented for the return. In the latter case, the refund will be made through a card or a credit ticket. You will bear the cost and risk of returning the products to us, as stated above. If you have any questions, you can contact us through our contact channels.
If we receive an item outside the stipulated period, in poor condition, with incorrect content or that, in short, does not meet the characteristics to be able to withdraw from the contract, you will not be entitled to a refund of amounts. We will contact you and if after two (2) months from when we put the item at your disposal you have not picked it up or refuse to receive it, we will not be responsible for it and it will be considered abandoned. We will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention.
Likewise, remember that you will be responsible for the contents of the return package when you use any of the return options offered by CHARLIE CHERRY © . In the event that there is an error in the content of the return package not attributable to CHARLIE CHERRY © ., we will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention.
In any case, the rights and actions recognized by current legislation remain safe.
RETURNS OF DEFECTIVE PRODUCTS
In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the contract, you must contact us immediately through our contact channels providing the product data, as well as of the damage it suffers.
You can return the product by giving it to a courier that we will send to your home when requesting collection.
We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.
The amounts paid for products that are returned due to a defect or defect, when it actually exists, will be fully refunded, including the delivery costs incurred to deliver the item to you and the costs you would have incurred to return it to us. The refund will be made in the same payment method that was used to pay for the purchase.
In any case, the rights recognized by current legislation remain safe.
RIGHT OF WITHDRAWAL AND RETURN OF ORDERS FROM ABROAD
If you have placed an order through this website from a Member State of the European Union other than Spain, the previous clauses will apply with the restriction that the return through a courier/courier organized by us can only be made from the original delivery address in Spain.
Likewise, we inform you that under no circumstances (with the exception of what is provided in the clauses) will we be obliged to reimburse you for shipping costs other than those incurred to the original delivery address in Spain or return costs from a destination outside Spanish territory. .
CHARLIE CHERRY© EDITED
CHARLIE CHERRY © EDITED. This website contains a specific section CHARLIE CHERRY © EDITED where, in accordance with these conditions and the indications of said section, certain products may be personalized by including texts and characters selected by you. In this section you can find more information related to said service.
You should keep in mind that, due to technical or other reasons beyond our control, actual colors, textures and sizes may vary from those shown on your screen. Likewise, you should keep in mind that, since these are personalized garments, it will not be possible to return or exchange personalized products.
You guarantee that you are authorized to use the texts and other elements that are part of the personalization of the products. While we reserve the right to refuse your personalization or cancel orders for personalized products for failure to comply with these conditions, you will be solely responsible for the personalization you request. We may refuse your personalization or cancel orders for personalized products in the event that
We detect that the personalization consists of, or includes, inappropriate, third-party property or otherwise unlawful elements.
We assume no obligation to verify, nor assume responsibility for, the texts or other elements that are part of the personalization created by users of this service. We do not guarantee the legality of said texts, or other elements, and, consequently, we do not assume any responsibility for any damages and/or losses that may arise for any user(s) and/or any other third parties – whether individuals or entities. public or private - derived directly or indirectly from the use of the CHARLIE CHERRY © EDITED section or that have any type of direct or indirect relationship with said section and/or its products.
GUARANTEE
If you contract as a consumer and user, you have the right to corrective measures, free of charge, in case of lack of conformity of the goods. We offer you guarantees on the products that we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that manifests within a period of three years from the product delivery.
It is understood that the products comply with the contract provided that (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily intended. of the same type and (iii) present the usual quality and performance of a product of the same type that are reasonably expected. In this sense, if any of the products do not comply with the contract, you must inform us by following the procedure detailed in section 17.6 above and through any of the means of communication provided for this purpose.
The products we sell, especially craft products, can often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in sales, texture, knots and color, will not be considered defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.
LIABILITY AND WAIVER OF LIABILITY
Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product.
However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy or security of any information transmitted or obtained.
INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who have granted us a license for their use. You may use such material only as expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging programs or materials. You will not attempt to gain unauthorized access to this website, the server on which said page is hosted or any server, computer or database related to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations. We will report any breach of these regulations to the relevant authorities and will cooperate with them to discover the identity of the attacker. Likewise, in the event of breach of this clause, you will immediately cease to be authorized to use this website.
We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from it or to those to which it redirects.
LINKS FROM OUR PAGE
In the event that our website contains links to other websites and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. We therefore accept no liability for any damage or loss arising from its use.
WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
NOTIFICATIONS
The notifications that you send us must be sent through the chat available on the website. In accordance with the provisions of clause 18 above and unless otherwise stipulated, we may send you communications either to the e-mail or to the postal address provided by you when placing an order.
It will be understood that notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that notification has been made, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , which was sent to the email address specified by the recipient.
TRANSFER OF RIGHTS AND OBLIGATIONS
The agreement is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.
We may transfer, assign, charge, subcontract or otherwise transfer a contract or any of the rights or obligations derived from it, at any time during its validity. For the avoidance of doubt, such transmissions, assignments, liens or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , which we could have granted.
EVENTS OUTSIDE OUR CONTROL
We will not be responsible for any failure or delay in compliance with any of the obligations assumed, when this is due to events that are beyond our reasonable control ("Force Majeure Cause").
Causes of Force Majeure will include any act, event, failure to perform, omission or accident that is beyond our reasonable control and, among others, the
following:
It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.
The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us under of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.
No waiver by us of a specific right or action will constitute a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly stated that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.
PARTIAL NULLITY
If any of these Conditions or any provision of a contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
COMPLETE AGREEMENT
These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the subject of these Conditions and replace any other pact, agreement or previous promise agreed between you and us verbally or written.
You and we acknowledge that we have consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of us prior to the same, except as expressly mentioned. in these Conditions.
Neither you nor we will have any remedy against any untrue statement made by the other party, whether oral or written, prior to the date of a contract (unless
made such uncertain statement fraudulently) and the only action available to the other party will be for breach
OUR RIGHT TO MODIFY THESE TERMS
We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.
If you do not agree with the modifications introduced, we recommend that you do not use our website.
LEGISLATION
The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation.
Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions will be welcomed. We ask you to send us such comments, suggestions and queries through our contact methods or the postal address indicated in clause 2 of these Conditions. In addition, we have official complaint forms available to consumers and users. You can request them by calling 900 814 900 or through our contact channels.
Likewise, you can send your complaints and claims through our contact channels or email support@charliecherry.com , which will be attended to by our customer service in the shortest possible time and, in any case, within the deadline. legally established. Likewise, they will be registered with an identification code that we will inform you and will allow you to track them.
If you as a consumer consider that your rights have been violated, you can direct your complaints to us through the email address support@charliecherry.com in order to request an extrajudicial dispute resolution.
In this sense, if the acquisition between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an extrajudicial dispute resolution with us. on consumer matters accessible through the Internet address http://ec.europa.eu/consumers/odr/.
CONTACT
Please note that the email support@charliecherry.com is enabled in order to allow easy and direct access to the identifying data of CHARLIE CHERRY © managed by CEREZO DE HARO SL as a company.
marketing of the goods, as well as for the purpose that you can file any complaints or claims that you deem appropriate.
To send comments, suggestions, queries or any other question other than what is stated above, you can access our usual contact methods.
For more information please consult the “Contact” section of the website.
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